Terms of service
Overview
Welcome to CharmsStar. The terms “we,” “us,” and “our” refer to CharmsStar. CharmsStar operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience, collectively referred to as the “Services.” CharmsStar is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, set out your rights and responsibilities when using our Services.
Please read these Terms of Service carefully. They contain important information regarding your legal rights and obligations, including disclaimers and limitations of liability.
By accessing, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or place of residence, and that you have given consent for any minor dependents under your care to use the Services on devices owned, purchased, or managed by you.
To use the Services, including browsing our online store or purchasing any products or services offered by us, you may be required to provide certain information, such as your email address, billing information, payment details, and shipping information. You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or authorize the use of your account by any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors, details, and product appearance may vary depending on the device, screen settings, and configuration you use to access our store.
We do not guarantee that the appearance or quality of any product or service purchased by you will meet your expectations or exactly match the images or descriptions displayed in our online store.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any products or services offered to any person, region, or jurisdiction.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. CharmsStar reserves the right, in its sole discretion, to accept or reject any order for any reason. Your order is not accepted until it has been confirmed by CharmsStar. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting it. Once an order has been accepted, CharmsStar may not be able to accommodate cancellation requests. If we do not accept, modify, or cancel an order, we will attempt to contact you using the email address, billing address, and/or phone number provided at the time the order was placed.
Returns and exchanges are available only in accordance with our Refund Policy .
You represent and warrant that your purchases are for personal or household use only and are not intended for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price of a product or service is the price in effect at the time your order is placed and will be listed in your order confirmation email. Unless otherwise expressly stated, listed prices do not include taxes, shipping charges, handling fees, duties, or import fees.
Prices posted in our online store may differ from prices offered in physical stores, third-party online stores, or other sales channels. We may offer promotions from time to time, which may affect pricing and may be subject to additional terms. If promotional terms conflict with these Terms of Service, the promotional terms will apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you when necessary.
You represent and warrant that: (1) the credit card information you provide is true, correct, and complete; (2) you are duly authorized to use such credit card for the purchase; (3) charges incurred by you will be honored by your credit card company; and (4) you will pay all charges incurred by you at the listed prices, including shipping, handling, and all applicable taxes, if any.
SECTION 5 — SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs processing, or circumstances beyond our control.
Once the products are transferred to the carrier, title and risk of loss pass to you.
SECTION 6 — INTELLECTUAL PROPERTY
The Services, including but not limited to all trademarks, brand names, text, displays, images, graphics, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by CharmsStar, its affiliates, or licensors and are protected by United States and foreign intellectual property laws.
These Terms allow you to use the Services for personal, non-commercial purposes only. Without our prior written consent, you may not copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services.
Except as expressly stated, nothing in these Terms shall be construed as granting you any license or other rights under any patent, trademark, copyright, or other intellectual property right of CharmsStar, Shopify, or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. CharmsStar reserves all rights not expressly granted under these Terms.
The CharmsStar name, logo, product and service names, designs, and slogans are trademarks of CharmsStar, its affiliates, or licensors. You may not use such trademarks without the prior written permission of CharmsStar. The Shopify name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Services are trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be provided with access to third-party customer tools as part of the Services. We do not monitor, control, or have any input over such third-party tools.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, conditions, or endorsements of any kind. We shall have no liability arising from or relating to your use of optional third-party tools.
Any use of optional tools provided through the website is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms provided by the relevant third-party providers.
In the future, we may offer new features through the Services, including new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party features. We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access third-party materials or websites, you do so at your own risk.
We are not liable for any harm, damages, or losses related to your access to any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please carefully review and understand the policies and terms of third parties before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
CharmsStar is powered by Shopify, which enables us to provide the Services to you. However, any sale or purchase made through our store is directly between you and CharmsStar.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and CharmsStar, including any injury, damage, or loss resulting from the purchase of products or services. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising from or related to your purchase from, or transaction with, CharmsStar.
SECTION 10 — PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, which can be viewed here. Certain personal information may also be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Because the Services are hosted by Shopify, Shopify processes personal information relating to your access and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transferred to Shopify and to third parties that may be located in countries outside your place of residence in order to provide the Services to you. Please review our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.
SECTION 11 — FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, comments, proposals, plans, or other content, collectively referred to as “Feedback,” you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes.
For example, we may use the rights granted under this license to operate, provide, evaluate, enhance, improve, and promote the Services, while fulfilling our obligations and exercising our rights under these Terms of Service.
You represent and warrant that: (1) you own or have all necessary rights to all Feedback you provide; (2) you have disclosed any compensation or incentives related to submitting such Feedback; and (3) your Feedback complies with these Terms.
We are under no obligation to: (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene, otherwise objectionable, or in violation of any party’s intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Services or any related website.
You may not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you provide and for its accuracy. We are not responsible or legally liable for any Feedback posted by you or any third party.
SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time if any information is inaccurate, without prior notice, including after you have submitted your order.
SECTION 13 — PROHIBITED USES
You may access and use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services for any of the following purposes: (1) for any unlawful or malicious purpose; (2) to violate any international, federal, provincial, state, or local law, regulation, rule, or ordinance; (3) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (4) to harass, abuse, insult, harm, defame, slander, intimidate, or harm any of our employees or any other person; (5) to transmit false or misleading information; (6) to send, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms; (7) to send or cause to be sent any advertising or promotional material, including “spam,” “chain letters,” “junk mail,” or any similar solicitation; (8) to impersonate or attempt to impersonate any other person or entity; or (9) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that we believe may harm CharmsStar, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services; (2) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services; (3) collect or track the personal information of others; (4) spam, phish, pharm, pretext, or otherwise misuse the Services; (5) use any robot, spider, scraper, data mining or extraction tool, automated device or process, AI tool, including agentic AI, or any automated or manual method to access the Services; or (6) interfere with, bypass, or circumvent any security features, authorization measures, robot exclusion headers, or other measures we use to limit access to the Services.
If we determine that you have violated any part of these Terms, we reserve the right to suspend, disable, or terminate your account at any time without notice.
SECTION 14 — AGENTS
14.1 If you use, allow, enable, or cause the deployment of an agent to access, use, or interact with any Services, this section, referred to as the “Agent Terms,” applies.
“Agent” means any software or service that can take autonomous or semi-autonomous actions on behalf of, or at the direction of, any person or entity, and that can perform actions on a person’s device or use a person’s device without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it clearly identifies itself at all times and strictly complies with Section 14.4 below. In addition, if we request that an Agent not access, use, or interact with any Services, such Agent must not access, use, or interact with the Services.
14.3 We may restrict an Agent’s access to, use of, or interaction with the Services through technical measures or other means.
14.4 Agents must: (1) identify in all HTTP/HTTPS requests that the request is from an Agent and disclose the Agent’s name in the user-agent string using the following format: “Agent/[Agent Name]”; (2) not conceal or obscure the fact that any access, use, or interaction originates from an Agent, including by: (a) mimicking human behavior or interaction patterns; or (b) completing or bypassing CAPTCHA or other measures designed to distinguish computers from humans; (3) truthfully answer any question or prompt intended to determine whether an interaction is from a human or a computer; and (4) not bypass, evade, or otherwise avoid any measure designed to block, limit, modify, or control how Agents access, use, or interact with the Services.
SECTION 15 — TERMINATION
We may, in our sole discretion, terminate this agreement or your access to the Services, or any part thereof, at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
Upon termination of these Terms, the following sections shall survive: Intellectual Property, Feedback, Termination, Disclaimers, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
The information provided through the Services is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information. Any reliance you place on such information is strictly at your own risk.
To the fullest extent permitted by applicable law, CharmsStar disclaims all liability arising from any reliance placed on such materials by you, any visitor to the Services, or anyone who may be informed of any of its contents.
Unless otherwise expressly stated by CharmsStar, the Services and all products provided through the Services are provided to you on an “as is” and “as available” basis, without any representations, warranties, or conditions of any kind, whether express or implied.
Without limiting the foregoing, we disclaim all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not warrant, represent, or guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow the exclusion of implied warranties or other warranties, so some of the above exclusions may not apply to you.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, CharmsStar, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors, as well as Shopify and its affiliates, shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.
Such damages include, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort, including negligence, strict liability, or otherwise, arising from your use of any Services or any products obtained through the Services, or from any other claim related in any way to your use of the Services or any product.
This includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content or product posted, transmitted, or otherwise made available through the Services, even if advised of the possibility of such damages.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless CharmsStar, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any losses, damages, liabilities, claims, and expenses, including reasonable attorneys’ fees, arising out of or relating to any third-party claim resulting from: (1) your breach of these Terms of Service or any documents incorporated by reference; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services.
We will notify you of any claim subject to indemnification. Failure to provide prompt notice will not relieve you of your indemnification obligations unless you are materially prejudiced by the delay.
We may control the defense and settlement of such claims at your expense, including the selection of counsel. However, we will not settle any claim that imposes a non-monetary obligation on you without your consent, which shall not be unreasonably withheld.
You agree to cooperate in the defense of any indemnified claim, including by providing relevant documents and information.
SECTION 19 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website or in connection with the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 — ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted delegation, transfer, or assignment without such consent shall be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.
SECTION 22 — GOVERNING LAW
These Terms of Service and any separate agreements under which we provide you with Services shall be governed by and construed in accordance with the laws of the federal and state or territorial courts in the jurisdiction where CharmsStar is headquartered.
You and CharmsStar agree to submit to the jurisdiction of such courts and consent to personal jurisdiction in those courts.
SECTION 23 — HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 — CHANGES TO THESE TERMS OF SERVICE
You may review the most current version of these Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes on our website.
It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will become effective on the date specified in the notice.
Your continued use of or access to the Services after any changes to these Terms of Service are posted constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at hello@charmsstar.com.